Shipping & Delivery
At Pure Sprout, we are committed to providing a seamless shopping experience while prioritizing sustainability. Below, you'll find everything you need to know about how we process, ship, and deliver your orders.
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details as soon as your order is shipped.
Shipping Time & Rates
We offer reliable shipping options to ensure your order reaches you in a timely manner:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 5-11 business days | Calculated at checkout |
Note: Delivery times may vary slightly due to factors such as customs processing, high order volumes, or unforeseen delays.
Sustainable Packaging Commitment
We strive to use plastic-free, biodegradable packaging whenever possible to align with our eco-friendly values. Our packaging typically includes recyclable materials such as paper-based wrapping, compostable mailers, and reusable packaging elements.
However, in rare cases, some suppliers may use plastic packaging due to logistical constraints. While we actively work with our partners to eliminate plastic use, we appreciate your understanding and commitment to sustainability. If you receive any non-eco-friendly packaging, we encourage you to reuse or recycle it responsibly.
Tracking Your Order
- Once your order is shipped, you’ll receive an email with a tracking number.
- Tracking updates may take 24-48 hours to reflect in the system.
- If your tracking information hasn’t updated after a few days, please reach out to our customer support team.
Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window, please contact us at [Your Support Email], and we’ll be happy to assist you.
Returns & Exchanges
We want you to love your purchase! If you experience any issues with your order, please review our Return Policy for details on how to request a return or exchange.